Employee guidance
Help staff find approved policies and process instructions in SharePoint, with links back to the supporting material.
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Copilot Studio
Build agents that understand your business process.
Create AI agents connected to approved knowledge and business tools. Lambda Link uses Copilot Studio to design useful, controlled experiences for employees and customers.
An agent with a defined purpose
Copilot Studio is Microsoft’s platform for creating and managing agents. Combine instructions, knowledge sources, topics, tools, and workflows around a task your users need to complete.
Business workflows
Collect a request, look up authorized records in Dataverse, or call a workflow to move the process forward.
Service assistance
Answer common questions, gather context, and hand a case to a person when the agent reaches its limits.
Connect knowledge and actions carefully
Connectors, APIs, and Power Automate extend what an agent can do. Lambda Link designs authentication, scopes access to the task, and adds confirmation where an action changes business records or communicates externally.
An agent’s effective access depends on its configured authentication and connections. We test each integration rather than assume every tool inherits the end user’s permissions.
Test, publish, and improve
We evaluate representative questions, source accuracy, permission boundaries, and escalation behavior. Publish to suitable channels such as Teams or a website, then review usage and feedback. Training and AI governance keep owners involved after launch.
Copilot Studio: common questions
What can a Copilot Studio agent connect to?
Agents can use supported knowledge sources, connectors, APIs, and workflows. Lambda Link selects connections around the task and tests authentication, effective permissions, source accuracy, and escalation behavior.
How do you keep an agent’s actions under control?
We scope its tools and credentials, define the operations it can perform, and add appropriate confirmation or human handoff. Testing includes representative questions, unauthorized requests, and failures in connected systems.
Discuss your next project
Tell us about your systems, priorities, and timeline. We will help define the next step.